Jerome Wargnier interview

Working with Charles Jennings, the paper will be entitled ‘Effective Learning for the Extended Enterprise’ and will look at how learning and development contributes to strategy and performance, key learning trends, how to create what the authors call ‘a learning landscape’ and advice on the 70-20-10 model. This postulates that 10% comes from formal structured training, 20% from sharing with others and gaining feedback and (the main point of the model) the remaining 70% and development takes place from experience on the job.

Having a model is one thing, but do leaders really believe in this method of learning? Wargnier finds that his leadership clients do not really want to be just coached and are certainly not willing to go back to the classroom.

“I am convinced that experiential learning is the right path,” says Wargnier and adds a further thought, “I am always a bit concerned about the definition of ‘leadership’. Is it a set of skills for the happy few? I don’t believe so and that view of the sole leader is a thing of the past. In this century, everyone has to become a leader. You have to lead yourself, of course; you have to be a decision maker, be creative, practical – business structures today are far less pyramidal and the trend will only continue.”

via Jerome Wargnier interview.

Posted in Uncategorized | Tagged |

Exceptional Care for Your Valued Client – New Book! | Remember The Ice

Exceptional Care for Your Valued Client – New Book!

Pre-Order your copy now!

Expected Release  – April 2011

The second book in the Remember the Ice Series!

Exceptional Care for Your Valued Client is the second book from Bob Nicoll, creator of the empowering word choice concept:  Remember the Ice.  As with his first book, Remember the Ice and Other Paradigm Shifts, he has teamed up once again with Bronwyn Emery Ashbaker, an extraordinarily gifted developmental editor.

Exceptional Care is about providing just that—Exceptional Care.  So Bob sought out LuAnn Buechler, an insightful, delightful lady with 30 years experience in creating exceptional care for her valued clients via her hospitality and event planning skills.

“While playing a round of golf during the 2009 Get Connected Conference in St. Petersburg, FL, we had a conversation about how the “(K)notty Words” continue to display themselves in various customer service experiences.

They ooze and spread like “going bad” cream cheese covering a stale bagel.  LuAnn says, “There is no room for ‘(K)notty Words’ in customer service.”  And I agree with her wholeheartedly.  While driving the cart down the third fairway following a couple of stellar tee shots, we realized we had a message to convey, and decided right then to deliver it to you.”

For this book, we know:  There is Power in the Clarity of providing Exceptional Care for Your Valued Client. So join us for some enlightening concepts and hands-on tools you can use immediately to enhance the Exceptional Care you are providing Your Clients.

via Exceptional Care for Your Valued Client – New Book! | Remember The Ice.

Don’t waste graduate-development time on the basics | All articles

Employers that want their graduate employees to become young leaders should start teaching them the necessary skills from year one – even if this means spending less time on “the basics”, says Development Beyond Learning managing director Josh Mackenzie.

“[Across the] industry, too much time and money gets spent on training graduates with skills that are too basic. That’s not to say the graduates have already got them, it’s just to say you don’t need to put someone through a full-day workshop to teach it,” he explains.

via Don’t waste graduate-development time on the basics | All articles.